India became a major force in global outsourcing with its huge pool of English-speaking, well-educated labor force -- often prepared to work for much less than their counterparts in America and Europe. But in recent years, companies have struggled to fill positions as the high-tech industry expanded faster than qualified workers were being trained. Faced with a difficulty finding skilled employees, one of India's leading outsourcing companies is going out to find prospective workers -- on a bus.… Continue

Morton Meyerson has been in and around the tech outsourcing industry every since it emerged on the scene in the 1970s. He was an early employee at Ross Perot?s EDS. (In fact, he takes credit for structuring the first outsourcing contract, in 1969, for Pennsylvania Blue Shield.) And later he ran Perot Systems. Now he?s a grandfather, runs a family foundation, and he?s an investor in tech startups and real estate. I got a chance to talk to him recently because he?s backing a two-year-old outsourci… Continue

I have been introduced to a company that will 'go live' this week with an online system that will allow Financial Call Centres to sell their leads online. Everything will be as close to real-time as possible and payment will be received instantly via PayPal. All Centres will need to record all of their calls to make sure everything is done correctly but I have seen the systems prototype and so far it appears to be an excellent service. If you would be interested in utilising a system like this… Continue

I have been doing some work with a Call Centre based in the UK that has been quality checking Indian Generated Leads for the Finance Industry. We are all obviously aware of the “credit crunch” and the effects it has had but I have noticed what a massive difference it has made to the Indian Call Centre market. It is no exageration to say I would have 4 or 5 different Indian Call Centres contact me daily wanting to work with UK Companies that I have contacts with. Now I hardly get any calls. Thi… Continue

Thanks to everyone who's responded to me on campaigns. I'm no longer dealing in campaigns to enable myself to focus 100% on developing the UK business for Cyber City in The Philippines. I do know of 1 client who is looking for call centres to dial for PPI claims. If you want business for your centre, contact me from May 6th and I'll send you the details. The contract will be direct with the client and there will be no commission to me. It's just my way of helping out other call centres.