- Info Valley are an independent consultancy assisting British business with their outsourcing requirements.
- We know that outsourcing call centre activity is difficult. We have made our services into packages solutions which help at all stages of the process.
- We know how to get outsourced vendors to perform the way you want them to. Let us help give you real, genuine insight into how to improve the performance at your outsourced facility.
- Call centres don't always give the full picture to their clients. We know how to expose the truth.
- We know how to get outsourced vendors to perform the way you want them to. Let us help give you real, genuine insight into how to improve the performance at your outsourced facility.
- Almost all pay-per-performance outbound projects fail. We know how to make them work.
- Large vendors of outsourced services have a higher failure rate than mid-sized vendors.
- Many outsourced vendors don't answer the calls at the location they think they are being answered at....some are even handled offshore without the client knowing.
- Some offshore centres and actually better than domestic centres
- It is possible to radically change the performance of an outsourced call centre within 3 weeks. We can typically improve performance by up to 10% within 4 hours.
- The decision on which vendor to choose is often based on misrepresentations.
- Call centre vendors can often make it difficult for you to take the work away. Our safe-switch product enables you to successfully change vendors without any negative impact on your business.
- We are a no-nonsense consultancy. Some charge a lot of money and deliver nothing. We offer reasonable rates and deliver measurable results. What's more, because we have packaged our methodologies, you don't need to spend time and money reinventing the process.
Established in 2003, Info Valley Limited are the world's leading call centre outsourcing consultancy providing real insight into outsourced vendors
We have 6 products
- strategy 101 - Strategy 101 works with your company's own strategy to determine what if anything needs to be outsourced.
- vendor selection - a proven process to help you choose the best vendor for your account and to ensure that the agreements are in place which meet everyone's needs
- project set up - many projects fail at the set-up phase and failure at this point is often not regained. our process makes it seamless and easy.
- outsourcer audit - how well do you know your outsourced vendor? What questions do you need to ask to know them better? We know the questions and we typically know the answers before we're given them.
- safe switch - safe switch is a highly innovative solution aimed at company's who need or want to change their outsourced vendor
local rep - incorporates all of our ongoing vendor management services so we manage the ongoing aspects of your outsourcing campaign which is done by our team in The UK and expat teams in India and The Philippines
We have genuine solutions. Solutions designed and implemented by experts. In a nutshell, they are designed to make your outsourcing work perfectly. Call us for more details on 0207 096 5097.
