We currently services 47 different catalogues around the world.  Every one of those 47 can be contacted for references about the quality of the service we deliver.  Whether your catalogue is big or small, here are some of the ways in which we helps our current clients:

(1) staff your call centre for mid-volume periods…no need to staff for the first week of a catalogue drop with the resulting overstaffing during the second and third weeks. In effect, you may be best served by having 35 to 40 full-time staffers rather than 50.

(2) eliminate second and third shifts that require an inefficient management structure…and are difficult to staff and control…just outsource those calls.

(3) close your call centre on Sundays and Holidays when per call costs are probably the highest…just outsource those calls.

(4) no need to overstaff during slow periods in anticipation of a ‘sale’ or ‘clearance’ mailing that could produce temporarily higher call volume…just outsource those extra calls.

(5) no need to be concerned about 20% of your staff leaving to go back to college at the end of August when only 10% mentioned they were leaving…just outsource until you are able to comfortably replace staff.

(6) no need for the frantic staffing ramp-up for  4^th quarter holiday call volume or Valentine’s Day or Mother’s Day. You will simply outsource those calls to the shared service bureau

(7) no need to worry about blizzards, systems crashes, earthquakes, hurricanes. You simply flip the switch and increase your allocation to the outsource call centre until the winds subside and the snow stops…when they are a quality ‘lower cost provider’, the decision to send the calls out is also a financial plus.

(8) take customer order calls 24/7 if you are not doing so now with none of the staffing and management headaches. 

For more information, call us on 01608 679092 or +44 1608 679092 if calling from outside of The United Kingdom