Public Service

IN A GLIMPSE. A call center is one arena of public service which requires a steady, calm and level-headed, ethical marketing nerve. Continue

Posted by gem on 24 July 2008 at 6:45am — No Comments

UK Survey Process Payout $35 per Submited Survey.

Hi Members, We are currently looking for good quality centers ( 6 Centers) for our Uk Survey process ASAP. Details of the Project : Project Type: UK Survey (Targeting Pay Day Loan Customers) Payout Per Survey: $35 Per Verified Survey Survey Status: 30 Minutes Of Submission Survey Report: Within 30 Seconds Of Each Survey Attempt Weekly Report: Consolidated Report With Statistics Verification: Hot Key Transfer, Web Submission (Special Cases Only) Payment Frequency: 10th Day Invoice Generati… Continue

Posted by Wynce Alfrod on 20 July 2008 at 8:20am — No Comments

Great Way to Increase your Fuel Mileage and Reduce Emissions

I found this additive and I have tested it together with my friends. All with positive feedback. http://www.petromoneysaver.mybpi.com/ Wait for the page to load (Best viewed on broadband) Watch the Introduction and Presentation You have all to gain... Its really a great product... Continue

Posted by Raymund Ramos on 17 July 2008 at 10:00am — No Comments

UP COMING MARKETS IN SOUTH ASIA PACIFIC..

THE CALL CENTRE INDUSTRY HAS COMES A LONG WAY NOW AND SIMILARLY MANY NEW ENTERPRENUERS ARE LOOKING FORWARD TO ENHANCE THIS BUSINESS IN A BIG WAY AND SO THE NEW MARKETS ARE OPENING UP FOR VARIOUS PLAYERS TO COME AND FORM A CONSORTIUM TO PROVIDE IT CONSULTANCY AND GOOD GENUINE PROJECTS FOR THOSE CLIENTS.. MARKET IS NEW AND THE TALENT POOL IS IMMENSE IN THOSE MARKETS AND SO THERE IS THOUSANDS OF OPPOURTUNITY TO GET THE LEVERAGE OF THIS TREND.. COME AND SHARE MY POINT OF VIEW IN THIS REGARD.. LOVE… Continue

Posted by FARHAT SHIRAZ on 14 July 2008 at 7:56am — No Comments

Need to find a BPO available for purchase

I am looking for a BPO, preferably in The Philippines, making $20 to $30 Million US a year in revenue for purchase. The Center should be mostly non-voice servicing the Financial Sector. Please let me know if you have a center that looking for a buyer. Thanks, Russ Sandlin COO www.benprise.com russ@benprise.com Skype: Russ.sandlin Mobile: +63.927.339.0207 Philippines Continue

Posted by Russ Sandlin on 5 July 2008 at 5:36pm — 2 Comments

US WIRELESS CAMPAIGNS FROM DIRECT CLIENTS

Hello Centers, We are in need of Centers able to generate lucrative results for our Clients from these wireless projects. Interested Centers are requested to email us their Company profile in a PDF format for further paperwork. LINGO Phone Services (www.lingo.com) Lingo is one of the most affordable Internet phone services. (Also known as "VoIP or Voice over IP service). Lingo offers unlimited local and long distance calls anywhere in the U.S. and to over 20 countries, plus over 20 calling f… Continue

Posted by C-way Solutions on 28 June 2008 at 7:06am — No Comments

5 Top Benefits of Call Routing

Call centers daily face the challenge of attending to endless number of calls and meeting the customer’s requirements. Call routing software enables call centers to efficiently handle large numbers of incoming calls . This software ensures that the incoming calls are being attended to by the most appropriate representative or agent. It keeps the calls in neat queues and connects each waiting customer with a customer care executive without hassles. Call routing software helps in reducing cost, m… Continue

Posted by Carolina Mosbah on 25 June 2008 at 10:43am — No Comments

Metrics & Surveys

Metrics and Surveys are used by call centers to evaluate their agents. It seems though that many clients do not understand the logic of metrics and surveys. In the campaign I was with for almost 2 years, the O.M. cheered us on every time we hit 100% service level. He was not aware that we had to maintain around 80% to 82% service level. After making 100% service level consistently, the campaign cut down our force by 33.33%. Those of us who were left were over worked and with forced overtimes, ha… Continue

Posted by rbnstr08 on 20 June 2008 at 3:55pm — No Comments

Perception is everything or is it?

Wednesday, 18 June 2008 This posting is provided 24 hours in arrears for todays posting visit http://beattheaardvark.blogspot.com “Perception is everything” as I frequently tell my children who look at me as if I am an alien. To a 7 year old daughter who is solely interested in all things 4 legged and called “Boo” and a 9 year old who is considering building a tardis to compete with Doctor Who I am an alien. I tell them perception is everything as I am wiping their faces of chocolate or tooth… Continue

Posted by Nigel Gooding on 19 June 2008 at 8:30am — No Comments

UK Customer Service gets Web-blog scrutiny

UK Customer Service gets Web-blog scrutiny A World leading expert in Customer Service Delivery has launched an innovative look at UK Customer Services through his new web-blog “Beat the aardvark” The "Aardvark" is Nigel Gooding is an expert in delivery of World class Customer Services. His web-blog looks at Customer Service through the eyes of customers and gives a balanced but hard hitting view of service delivery in the UK. The web-blog address is: http://beattheaardvark.blogspot.com Speaki… Continue

Posted by Nigel Gooding on 18 June 2008 at 12:07pm — No Comments

Fresh leads at 10 paise per lead

Hello, We provide you with fresh leads of US, UK and Australia at an unbeatable price of 10 paise per lead. These leads are generated on a daily basis, so that you generate more results from these leads. To place an order please email us your requirements or call us at: 079-3000-0987 or email us at: info@cway.co.in Best Regards, C-way Team. Continue

Posted by C-way Solutions on 16 June 2008 at 2:24pm — No Comments

Call Centers in supermarkets/departmental stores

I am working on a proposal for a chain of supermarkets in Kenya with the aim of setting up a call center for them. The problem is that they do not know that they need a call center. I welcome ideas on how large supermarkets in Europe/America utilise their call centers. What is the value add for them? TM Continue

Posted by Tim on 13 June 2008 at 7:02am — 1 Comment

INBOUND PROCESS AVAILABLE

Hello, We require Centers who have experience in handling inbound calls and have processed Vacation campaigns. This is an up sell inbound process with a payout of $30 per hour. You will be receiving 8-10 calls per hour per agent and the required sales is 1 SPD per agent. The payouts are wired weekly. For more details please contact us on the below mentioned email addresses and phone numbers. With Regards, C-way Team. Phone: 079-300-00-987 Cell: 09375-965-256 Email: info@cway.co.in Continue

Posted by C-way Solutions on 13 June 2008 at 6:29am — 2 Comments

Stellar renews business process outsourcing contract with Simply Energy

Stellar, a leading global call centre and business process outsourcing provider, today announced that they have renewed a major business process outsourcing contract with Simply Energy, one of Australia’s largest energy retailers, for a further three year term. The business process outsourcing services include customer service, sales, sales verifications, back of house administration, processing and contract management and support for the client’s retail energy business and strategic growth pla… Continue

Posted by Luke Faulkner on 22 May 2008 at 1:32am — 2 Comments

Call Centres - need Leads or Data to call?

I am currently consulting for various companies in the UK Finance Industry - if you need Leads or Historic Data to call then drop me an e-mail. These can vary from 24hr Internet Generated Applications to previous loan declines. All historic data would need to be TPS'ed by the buyer. I look forward to hearing from you. chrisburgoyne78@yahoo.co.uk www.iva-machine.co.uk www.loan-machine.co.uk Continue

Posted by Chris Burgoyne on 16 May 2008 at 8:52am — No Comments

Local Call Center

NOTICE: The Call Center could not accommodate any campaigns at the moment starting June 15, 2008. This post will be updated should there be a resumption of availability. My apologies on the earlier post. I stand corrected that current operations are outbound campaigns. What the call center is in need, as of now, are Inbound Campaigns.

… Continue

Posted by rbnstr08 on 16 May 2008 at 7:00am — 2 Comments

Stellar sponsors accounts payable conference in Melbourne, Australia

Stellar, a leading global call centre and business process outsourcing provider, today announced its sponsorship of “Best Practice Accounts Payable and Procurement 2008”. The conference, which is organised by IQPC, will be held at Hilton On The Park in Melbourne, Australia from 19th – 20th May 2008, and will provide attendees with best practice strategies for managing accounts payable functions. Geoff Charters, Chief Executive Officer of Stellar Business Process Solutions, will be speaking at t… Continue

Posted by Luke Faulkner on 14 May 2008 at 12:49am — No Comments

Centers for U.S. Outbound- Debt settlement- Urgent.

Attention Call Centers Take the i-advantage by becoming an ICS Affiliate Call Center and enjoy a regular source of Business in the Following Domains mentioned below. a.. US Mortgage(Refinance, New Reverse Mortgage Loan, FHA, Conventional Mortgage Refinance) b.. Debt Consolidation c.. Debt Settlement d.. Soon to get into Credit Card Selling. e. Started Credit Repair. f.. Canadian Mortgage. What if you could generate Quiet a Many Leads in the domains that you have been working on since a long ti… Continue

Posted by Himanshu Tripathi on 12 May 2008 at 11:20pm — No Comments

Debt Settlement Campaign- Need Centers urgent.

Hello All, We are looking for quality centers for our Debt settlement and Mortgage Campaigns. Filters are so lucrative and less of duplicates. Pay out 20$ and 30$ for Debts and Mortgage. Interested Centers mail me at affiliates@inspirecs.com Continue

Posted by Himanshu Tripathi on 12 May 2008 at 11:18pm — No Comments

Indian Outsourcing Company Recruits with a Bus

India became a major force in global outsourcing with its huge pool of English-speaking, well-educated labor force -- often prepared to work for much less than their counterparts in America and Europe. But in recent years, companies have struggled to fill positions as the high-tech industry expanded faster than qualified workers were being trained. Faced with a difficulty finding skilled employees, one of India's leading outsourcing companies is going out to find prospective workers -- on a bus.… Continue

Posted by della justus on 29 April 2008 at 11:23am — No Comments

Has the tech services industry become overcompetitive?

Morton Meyerson has been in and around the tech outsourcing industry every since it emerged on the scene in the 1970s. He was an early employee at Ross Perot?s EDS. (In fact, he takes credit for structuring the first outsourcing contract, in 1969, for Pennsylvania Blue Shield.) And later he ran Perot Systems. Now he?s a grandfather, runs a family foundation, and he?s an investor in tech startups and real estate. I got a chance to talk to him recently because he?s backing a two-year-old outsourci… Continue

Posted by della justus on 29 April 2008 at 8:47am — No Comments

New Opportunity for Finance Lead Generators

I have been introduced to a company that will 'go live' this week with an online system that will allow Financial Call Centres to sell their leads online. Everything will be as close to real-time as possible and payment will be received instantly via PayPal. All Centres will need to record all of their calls to make sure everything is done correctly but I have seen the systems prototype and so far it appears to be an excellent service. If you would be interested in utilising a system like this… Continue

Posted by Chris Burgoyne on 28 April 2008 at 9:43am — No Comments

The Credit Crunch and its effects across the World

I have been doing some work with a Call Centre based in the UK that has been quality checking Indian Generated Leads for the Finance Industry. We are all obviously aware of the “credit crunch” and the effects it has had but I have noticed what a massive difference it has made to the Indian Call Centre market. It is no exageration to say I would have 4 or 5 different Indian Call Centres contact me daily wanting to work with UK Companies that I have contacts with. Now I hardly get any calls. Thi… Continue

Posted by Chris Burgoyne on 23 April 2008 at 9:30am — 1 Comment

Call Centre Campaigns

Thanks to everyone who's responded to me on campaigns. I'm no longer dealing in campaigns to enable myself to focus 100% on developing the UK business for Cyber City in The Philippines. I do know of 1 client who is looking for call centres to dial for PPI claims. If you want business for your centre, contact me from May 6th and I'll send you the details. The contract will be direct with the client and there will be no commission to me. It's just my way of helping out other call centres. Continue

Posted by Rob OMalley on 22 April 2008 at 10:52pm — 3 Comments

Call Centers required for Outbound Projects

Hello, We need Centers experienced in outbound dialing for projects catering to the US, UK, Australian and Canadian markets. Interested Centers please go through the projects page on our website and revert back with your company profile. With Best Regards, C-way Team, Ph: +91-79-6512-5256, +91-9375-965-256 Email: info@cway.co.in Website: http://www.cway.co.in Continue

Posted by C-way Solutions on 22 April 2008 at 9:54am — No Comments

Stellar signs accounts payable automation contract with Yooralla

Stellar, a leading global business process outsourcing provider, today announced that they have signed a three-year contract with Yooralla, a community-based disability service provider, to implement an accounts payable automation solution. Under the terms of the accounts payable automation agreement, Stellar will provide an advanced invoice processing and workflow automation solution to support Yooralla’s accounts payable operations that process over 30,000 invoices per annum. Financial detail… Continue

Posted by Luke Faulkner on 17 April 2008 at 1:19am — No Comments

Stellar Restaurant Solutions supports the Annual International Foodservice Technology Expo

Stellar Restaurant Solutions, a leading provider of outsourced call center and online ordering solutions for the US restaurant industry, has announced its support of the Annual International Foodservice Technology Expo (FS/TEC), the premier high tech show for the restaurant and hospitality industries. Stellar Restaurant Solutions will exhibit at booth 713 during the three-day event, which will be held in Grapevine, Texas from 16th - 19th April 2008. Visitors to the Stellar Restaurant Solutions… Continue

Posted by Luke Faulkner on 15 April 2008 at 3:14am — No Comments

U.S. B2B Cash Advance process. Payouts up to $1,000 per sale.

We are in urgent need of Centers who have experience in executing B2B Cash Advance lead generation Process of the US market. The conversion ratio once the Lead has been generated is upto 90%. The payout is 1% of the Cash Advance provided. The payouts will be fortnightly. We need 12 seats to start with, leads will not be provided. Interested Centers please get back to us with your company profile on the below mentioned email address or call us anytime on the below given numbers. With Best Re… Continue

Posted by C-way Solutions on 9 April 2008 at 7:14am — No Comments

Stellar Restaurant Solutions wins outsourced order management contract with pizza chain

Stellar Restaurant Solutions, a leading provider of call center and online restaurant ordering services, today announced that they have signed a contract with Borriello Brothers, a New York style pizza chain in Colorado. Under the terms of the outsourced restaurant ordering agreement, Stellar Restaurant Solutions will centrally manage phone orders and credit card payments for the pizza chain, allowing Borriello Brothers staff to focus on in-store food preparation and service. The implementatio… Continue

Posted by Luke Faulkner on 1 April 2008 at 12:23am — No Comments

Stellar wins call centre services contract with major Retail Bank

Stellar, a leading global call centre and business process outsourcing provider, today announced they have been awarded a call centre services contract with one of the UK’s best known financial institutions. Under the terms of the call centre services agreement, Stellar will provide inbound customer assistance to support the ever-expanding client’s product portfolio. The service will be operated from one of Stellar’s eighteen global outsourcing centres based in Irvine, Scotland. “We are deligh… Continue

Posted by Luke Faulkner on 31 March 2008 at 12:10am — No Comments

Required Centers for Australian projects.

Hello, We are in need of Service providers for our Australian based Client. We need the Service providers with prior experience in Australian projects and the Center should be registered. If your Center matches these criteria then please send in your complete Call Center profile to us. We will put you through direct contact with the Client. The Client has been outsourcing projects for more than 2 years and is an established organization. The Client needs 12 to 15 seats for each process to star… Continue

Posted by C-way Solutions on 27 March 2008 at 5:45pm — 1 Comment

Help!!!

Need trainer for call centers, male or female, young, and great English with call center experience. 15K a month. Also need on line English trainers at 15K a month, must be "attractive" in eyes of Chinese market.... what ever that means. Finally, need a receptionists ASAP 19 to 25 prefer college degree and must be female and attractive, with great English. Thanks! Russel Lee Sandlin Country Manager – China final_logoEdulynx Corporation Empowerment through English 11th Floor, Unit C, Belv… Continue

Posted by Russ Sandlin on 26 March 2008 at 9:38am — 3 Comments

Stellar wins call centre outsourcing deal with energy retailer

Stellar, a leading global call centre and business process outsourcing provider, today announced they have been awarded a call centre outsourcing contract with one of Australia’s leading energy retailers. The call centre outsourcing deal with Stellar involves the provision of inbound customer service for the client’s Queensland-based residential, small-to-medium enterprise, and industrial and commercial customers. “With the expected increase in competition among energy retailers following the… Continue

Posted by Luke Faulkner on 24 March 2008 at 11:43pm — No Comments

looking for indound or out bound

We have call center in US and offshore branch in Pakistan. We are in process of increasing our business. Currently we have 100+ seats available in our offshore facility and we are seriously looking to expand our horizon both in US and offshore. We would like to have more information , that how we can affiliate with you for our mutual benefit . Our Reps are very experienced and professionally trained by call center Guru’s. We are already providing back office support to number of tier1 vendor in… Continue

Posted by paul on 20 March 2008 at 12:08am — No Comments

Stellar renews call centre outsourcing contract for transport information service

Stellar, a leading global business process outsourcing services provider, today announced that that they have renewed a call centre outsourcing contract with a State-based transport information service in Australia for a further 12 months. The end-to-end call centre outsourcing services provided by Stellar include customer service and information enquiries regarding rail, ferry and bus travel information in the State, as well as email management, online timetable and fare updates and IVR system… Continue

Posted by Luke Faulkner on 14 March 2008 at 12:16am — No Comments

LOOKING FOR INBOUND PROCESS ONLY

Respected Sir / Madam, we r intersted in only inbound process. The nature of my mail is to introduce my company. My name is Krish & company is named as MAK Outsourcing & we are entitled as ISO 9001:2000 CERTIFIED COMPANY. We are INDIA BASED SERVICE PROVIDERS. Our services are as follows:- We are providing services as 24(hours)*7(weeks)*365(days). We are having INTERNATIONAL CALL CENTRE as well as DOMESTIC CALL CENTRE, Our specialization are as follows:- INBOUND SERVICES PROVIDER C… Continue

Posted by Krish on 13 March 2008 at 12:49pm — No Comments

$400 - $800 Per Sale, B2B U.S. Cash Advance process, Leads provided.

B2B Financial Services Cash Advance process. Program Features: • Campaign Type: Outbound Pay on Performance (Cash Advance Program). • Payout: $400 - $800 (1% commission of the total Cash Advance) • Min Seats Required: 10+ • Target Market: B2B, US • Dialing (Monday – Saturday) • Payout Frequency: 16th & 2nd of every month, First Payout four weeks in arrears. • Payment Mode: Wire Transfer • Leads: * DNC compliant scrubbed leads provided. • Training - Initial training to be prov… Continue

Posted by C-way Solutions on 10 March 2008 at 5:08pm — No Comments

Gly Cabrillos

Gly, a former agent with HAS, had Dengue in her home of Bohol. She asks for all of our prayers and does not know if she will survive. Please all pray for her. Russel Lee Sandlin Country Manager – China Edulynx Corporation Empowerment through English 11th Floor, Unit C, Belvedere Tower 15 San Miguel Avenue, Ortigas Center Pasig City 1605, Philippines www.edulynxcorporation.com Skype: Russ.sandlin Office: +632.910.1438/48 Mobile: +63.927.339.0207 Continue

Posted by Russ Sandlin on 8 March 2008 at 8:22am — No Comments

Secured Loans Projects

We have an immediate requirement. COntact me immediately. Continue

Posted by Rob OMalley on 3 March 2008 at 11:58am — 3 Comments

Valentine's research - A little lovin's good for morale (in our call centres)!!!!

Have a read. I've co-ordinated recent research for Valentine's Day. http://www.nationalbusinessawards.com/csnews/index.cfm?ccs=583&cs=3013 http://www.callcentre.co.uk/c/portal/layout?p_l_id=259723&CMPI_SHARED_articleId=355915&CMPI_SHARED_CommentArticleId=355915&CMPI_SHARED_ImageArticleId=355915&CMPI_SHARED_ToolsArticleId=355915&CMPI_SHARED_articleIdRelated=355915 http://www.recruiter.co.uk/Articles/336226/Call+centres.html Continue

Posted by Adam Gordon on 27 February 2008 at 9:46am — No Comments

Link up between the outsourcer and the vendor.

Vendor/Call Center:

If you are interested in improving the performance of your contact center, consider how C-way Professionals can help. C-way Solutions provides a full complement of call center consulting services tailored to the individual needs of our clients. Our experience and our track record for successful project results are key reasons why C-way has established the reputation as one of the leading call center consulting firm.…

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Posted by C-way Solutions on 4 February 2008 at 7:17am — No Comments

Call centre agents at Teleperformance go on strike

110 workers at call centre operator Teleperformance in Tours were on strike for 10 days demanding pay raise. Workers were demanding a 150 eur net cost of living premium on top of a 2.4 pct wage increase, in line with inflation, and improved working conditions. Last Friday (January 25) workers returned to work after a protocol agreement was signed. According to the union representative Emmanuel Getiau, they had obtained a 150 eur net premium and the possibility for those who wanted to work extra… Continue

Posted by Rob OMalley on 30 January 2008 at 11:29am — No Comments

Training - Who Should do it?

The Trainors, or whatever else they're called in call centers, have really very little general experience. They got to those positions in some way or another and not through the merits of a deep-seated experience. I got into that industry knowing that I had the necessary experience to talk and DEAL with people over the phone. Sales and Marketing were my experience in the past 3 decades, dealing with customers both personally or through the telephone. The th… Continue

Posted by rbnstr08 on 28 January 2008 at 5:37am — 1 Comment

Cash is King for Contact Centre Workers

Survey says Cash is King for Workers in Scots

Contact Centres…

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Posted by Adam Gordon on 14 January 2008 at 9:47am — No Comments

Need 200 Call Center Agents ASAP!!!

Attention Medical Science Graduates!

Need 200 Agents ASAP!!!

A leading Contact Center in Libis is looking for great English speakers with degrees in Nursing, Medicine, Dentistry, Physical Therapy and other Living Science degrees.… Continue

Posted by Russ Sandlin on 13 January 2008 at 11:27am — No Comments

Stellar upgrades multimedia call centre technology in Australian centres

Stellar, a leading global call centre and business process outsourcing provider, today announced that they have signed a deal to upgrade the multimedia call centre technology used across their nine Australian-based call centres and two Australian corporate offices in Melbourne and Sydney.…

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Posted by Luke Faulkner on 8 January 2008 at 4:10am — No Comments

ARMS RECASTING IN 2008

We have the most accurate ARM database available.

All of these homeowners ARMs are recasting in 2008 and need your help. Only a few cents per record! Best deal on the market for these accurate ARM leads. Call 702-736-2548 today…

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Posted by MarioF on 4 January 2008 at 4:09pm — No Comments

Need OUTBOUND calling for 4 fundraising clients...Looking for serious high quality call centers!

Managing Directors,

We have four legitimate high quality charity clients that need OUTBOUND calling services ASAP. Call centers should have a predictive dialer for B2C and B2B calling.

- High commission [50%] on all four campaigns
- Daily posting of customer payments
- Leads are provided for free
- Weekly payout by wire
- Fully registered in US
- Training is free

* Clients as follows:
1. FFF Fire Fighters' Fund…

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Posted by Sergio Heliodoro on 27 December 2007 at 6:34pm — 1 Comment

$75 for each Reverse Mortgage Lead

YES, $75 for each Reverse Mortgage lead. 30 min per day. We need many leads. Come on it is easy. leads3@sbcglobal.net

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Posted by Brenda Willis on 27 December 2007 at 1:29am — 1 Comment

Analysis of the philippines as a call centre destination

Analysis of the Philippines as an Offshore Services Location TJ Singh, Frances Karamouzis, Helen Huntley, Ian Marriott This report analyzes the Philippines' suitability for offshore outsourcing, based on 10 criteria: language, government support, labor pool, infrastructure, educational system, cost, political and economic environment, cultural compatibility, global and legal maturity, and data and intellectual property security and privacy. Sourcing managers can use this report to judge whether… Continue

Posted by Rob OMalley on 17 December 2007 at 1:33pm — No Comments

Need 1000 Seater ASAP

Looking for 1000+ fully contained Contact Center available immediately in Philippines. Please contact me ASAP.

Thanks,

Russ Sandlin

COO Benprise LLC

+63.927.339.0207 Mobile

russ.sandlin skype

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Posted by Russ Sandlin on 15 December 2007 at 8:11am — 1 Comment

Bpo/KPO/LPO Projects Available........

Hello!

We take this opportunity to introduce ourselves as progressive providers in integrated range of…

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Posted by Michael rohit sanyal on 14 December 2007 at 7:35am — 1 Comment

Outsourced Call Centers

For several years now, U.S. based companies have been using investments outside the U.S. as tax shield, aside from paying low overhead on salaries and wages. All they have to do is to do declare losses on their offshore investments. Outsourced call centers are not an exception.
Call Centers in the Philippines are supposed to be a boost to employment. That is not necessarily the case. Big time call center corporations have banded to a group with a Non-Compete Clause (NCC) Agreement. In this a… Continue

Posted by rbnstr08 on 11 December 2007 at 12:48pm — No Comments

ITF honors Presence Technology with 2007 Excellence Entrepreneurship Award

Presence Technology, a global CTI software provider specialized in optimizing Contact Center perfor…

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Posted by Paula Hernandez on 10 December 2007 at 3:21pm — No Comments

Are you really coaching your call centre staff?

IS COACHING A REALITY IN YOUR CALL-CENTRE?

Over recent years, I have been lucky enough to have reviewed over 100 call centres whether as a consultant or judge in call centre related awards. Time after time, I am assured by top management that the company has a "coaching culture" and that the number 1 priority of its team leaders is to coach. However, I can count on 1 hand, the number of centres where this is a reality. It comes as no surprise that these are the centres with the lowest…

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Posted by Rob OMalley on 7 December 2007 at 4:22pm — 4 Comments