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What is the biggest problem in your Telemarketing Ops? I bet it’s agent productivity, the pain of reporting and billing, or the fact that you just don’t know what your agents are doing.
So, how can we make your job easier?
Agent Productivity
CallScripter allows you to manage and monitor your agent’s productivity at a glance through our easy to use live MI dashboard. This completely customisable tool allows you to monitor real-time information of any dataset within a campaign. The application allows you to edit campaigns without downtime, allowing you to create and manage agile campaigns.CallScripter has also offers Predictive or preview dialling, to kill away those precious seconds wasted making calls.
The pain of reporting and billing
Do you spend hours each day doing the same tasks over and over? What else could you do with that time? CallScripter allows completely adaptable reports to be built, and run automatically or to a schedule. Our billing and invoicing module also allows you to cut out time wasted in creating invoices for your clients, by automatically calculating, producing and delivering the documents in any format you choose.
Keep an eye on your agents
Our campaign manager allows you to access information regarding your agents performance, or any information from any campaign which they have collected. You can choose the level of detail you want to go into, regarding either information collected by agents or by campaign, and view the information in simple spreadsheets or graphically with full exporting functionality.
Developed due to frustration of inadequate functionality provided by commercially available packages CallScripter has proven to be a robust, scalable solution working in all sectors of the contact centre industry delivering inbound, outbound email and data capture campaigns. It has also been designed with completely open standards, allowing easy integration with a wide variety of telephony platforms, CRM systems and third party applications such as Credit Card Payment Gateways and PAF Software increasing the functionality that is often required from modern contact centres.
We have spent the last 7 years developing and adapting our application for our own in house bureau contact centre, Ansaback, which still relies on the flexibility of the product today.
Alongside the standard functions of an outbound call centre, we have recently taken advantage of the developments we have made with CallScripter to provide outbound telemarketing to meet our client’s needs, so far this has been a success.
Please contact me for a demo or to discuss how callscripter can help you. tariro@callscripter.com
Agent Productivity
CallScripter allows you to manage and monitor your agent’s productivity at a glance through our easy to use live MI dashboard. This completely customisable tool allows you to monitor real-time information of any dataset within a campaign. The application allows you to edit campaigns without downtime, allowing you to create and manage agile campaigns.CallScripter has also offers Predictive or preview dialling, to kill away those precious seconds wasted making calls.
The pain of reporting and billing
Do you spend hours each day doing the same tasks over and over? What else could you do with that time? CallScripter allows completely adaptable reports to be built, and run automatically or to a schedule. Our billing and invoicing module also allows you to cut out time wasted in creating invoices for your clients, by automatically calculating, producing and delivering the documents in any format you choose.
Keep an eye on your agents
Our campaign manager allows you to access information regarding your agents performance, or any information from any campaign which they have collected. You can choose the level of detail you want to go into, regarding either information collected by agents or by campaign, and view the information in simple spreadsheets or graphically with full exporting functionality.
Developed due to frustration of inadequate functionality provided by commercially available packages CallScripter has proven to be a robust, scalable solution working in all sectors of the contact centre industry delivering inbound, outbound email and data capture campaigns. It has also been designed with completely open standards, allowing easy integration with a wide variety of telephony platforms, CRM systems and third party applications such as Credit Card Payment Gateways and PAF Software increasing the functionality that is often required from modern contact centres.
We have spent the last 7 years developing and adapting our application for our own in house bureau contact centre, Ansaback, which still relies on the flexibility of the product today.
Alongside the standard functions of an outbound call centre, we have recently taken advantage of the developments we have made with CallScripter to provide outbound telemarketing to meet our client’s needs, so far this has been a success.
Please contact me for a demo or to discuss how callscripter can help you. tariro@callscripter.com
Replies to This Discussion
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Permalink Reply by Abdul on -
Taz,
I have never read about CallScipter 4, but you face stiff competition from Blue Pumpkin and IEX TotalView. In particular TotalView. The main question is would your system cover both real-time and call management? A lot of companies run RT tools but also run Avaya for call management. If this is so, then i see this product in with a chance
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Permalink Reply by Taz on -
Hi Abdul, thanks for the response
Our system covers all real time even giving a real time dashboard which can be customised by use of drag and drop for each dashboard user, It will report on ANY field or process within a Calling Script As well as on your Telephony (via sql controls and tapi interface). Call Management its a virtue to CallScripter, all the campaign controls you can dream of. CallScripter is a complete solution mainly for Outsourcers, as we created it to run in our Oursource CallCentre 8 years ago due to fustration to whats available commercially. Its a .Net application, also available in a hosted form. The Uk market are beggining to take big notice due to the recognition of its capabilities. We Signed an OEM with Interactive Intelligence in 2003 so they can sell a version of our application called Easyscripter globally, but we are trying to introduce callscripter to the global market.
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