Need Help?????
hello members,
can you all kindly help me with this ,giving me a proper advise,
CASE- I have paid an upfront of $4500, for so called inbound sales process, its been two months, i'm waiting for the process to start, neither they are starting the process , nor telling us a proper date,
its been a week that ,everyday, we are promised to go live but no calls come in, and when asked some technical fault is the answer. Its already been two months that our center is bearing all the expenses for the agents and everything without earning a cent. When we gave the amount the process was suppose to start within a week, but a hell lot of excuses came in, we were also promised that if the target is not met due to their mistake..i;e- we were promised for 60 calls min per agent with one Spd , so if we don't receive enough calls, we will paid on hourly basis as committed, but now slowly the responses are getting less,
I came to study that this is not an inbound later, but voice blasts, and when asked the providers says they don't know, much have tech knowledge and stuffs, everyday my expenses are rising, and we are wasting our time.
Analysis of mine- I am thinking to start other process but we are just hesitated for a thing that if we start and if they ask us to start , we'll not have sufficient agents for that process..
so do u think, its worth waiting? i don't want to post it as fraud as i'm myself not sure about it.. Not sure as they still in my contacts but i don't find them serious with the process getting delayed.Are they FRAUDS?IF yes, how should i go about it now ? I have already asked for another process to start immediately or refund of my money..I do have all the proofs of dealing with them, but did one mistake that is - i went to Kolkata to deal myself, and have paid them Cash, not through any bank, the amount is mention in the papers though.
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