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TMP to open Bristol site

Started 13 hours ago

Indian Call Centres Making Large Scale Lay Offs

Started 22 Jul

South African Call Centre Laying Off Staff

Started 22 Jul

 

Latest Activity

Rob OMalley started a discussion called TMP to open Bristol site 13 hours ago
Shaeq Pasha left a comment for Rob OMalley 22 Jul
Rob OMalley started 3 new forum discussions. View Rob OMalley's discussions 22 Jul
Joey Marcaida at www.focusservices.com left a comment for Rob OMalley 22 Jul
Rob OMalley left a comment for Joey Marcaida at www.focusservices.com 18 Jul
Rob OMalley started a discussion called Avaya offers 0% financing 16 Jul
Alex C left a comment for Rob OMalley 14 Jul
Rob OMalley left a comment for Alex C 14 Jul

Profile

What you do in call centres
Outsourced, Consultancy, Offshore, Service Provider
About Me:
With 15 years experience in call centre outsourcing both onshore and offshore with companies such as SITEL, Teleperformance and Inkfish, I am the Managing Director for a Philippines based outsourced call centre.
Website:
http://www.cctll.co.uk
Who You'd Like to Hear From
Companies looking to outsource direct response, overflow or catalogue work.
Country
United Kingdrom and Philippines

Rob OMalley's Blog

Call Centre Campaigns

Thanks to everyone who's responded to me on campaigns. I'm no longer dealing in campaigns to enable myself to focus 100% on developing the UK business for Cyber City in The Philippines. I do know of 1 client who is looking for call centres to dial for PPI claims. If you want business for your centre, contact me from May 6th and I'll send you the details. The contract will be direct with the client and there will be no commission to me. It's just my way of helping out other call centres.

Posted on 22nd April 2008 at 10:52pm — 3 Comments (Add)

Secured Loans Projects

We have an immediate requirement. COntact me immediately.

Posted on 3rd March 2008 at 11:58am — 3 Comments (Add)

Call centre agents at Teleperformance go on strike

110 workers at call centre operator Teleperformance in Tours were on strike for 10 days demanding pay raise. Workers were demanding a 150 eur net cost of living premium on top of a 2.4 pct wage increase, in line with inflation, and improved working conditions. Last Friday (January 25) workers returned to work after a protocol agreement was signed. According to the union representative Emmanuel Getiau, they had obtained a 150 eur net premium and the possibility for those who wanted to work extra… Continue

Posted on 30th January 2008 at 11:29am — No Comments (Add)

Analysis of the philippines as a call centre destination

Analysis of the Philippines as an Offshore Services Location TJ Singh, Frances Karamouzis, Helen Huntley, Ian Marriott This report analyzes the Philippines' suitability for offshore outsourcing, based on 10 criteria: language, government support, labor pool, infrastructure, educational system, cost, political and economic environment, cultural compatibility, global and legal maturity, and data and intellectual property security and privacy. Sourcing managers can use this report to judge whether… Continue

Posted on 17th December 2007 at 1:33pm — No Comments (Add)

Are you really coaching your call centre staff?

IS COACHING A REALITY IN YOUR CALL-CENTRE?

Over recent years, I have been lucky enough to have reviewed over 100 call centres whether as a consultant or judge in call centre related awards. Time after time, I am assured by top management that the company has a "coaching culture" and that the number 1 priority of its team leaders is to coach. However, I can count on 1 hand, the number of centres where this is a reality. It comes as no surprise that these are the centres with the lowest…

Continue

Posted on 7th December 2007 at 4:22pm — 4 Comments (Add)

Comment Wall (75 comments)

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At 1:29pm on 22nd July 2008, Shaeq Pasha said…
We are a BPO unit and a call center unit in India ..

We are in look up for some genuine process and reliable clients
We have had a bad phase with many clients and we are seeking help for genuine process and reliable clients.

If you could help us for the same.

please send a test mail at shaeqpasha@gmail.com
At 5:45am on 22nd July 2008, Joey Marcaida at www.focusservices.com said…
Rob I referenced your article "The Future of Offshore Call Centres – From 2008 to 2013" to a question in by Colin Taylor in LinkedIn asking "What have you found to be the most effective procurement sites for outsourcing or BPO activities? And why?"

I find your article very helpful and relevant to the question, and encourage others interested in the subject to read your work.
At 11:55pm on 14th July 2008, Alex C said…
Sorry cause of my Bad words... so sorry i must says.
apologize to all of you
regards

Alex C.
At 3:48am on 13th July 2008, Cora Llamas said…
Hi, Rob. Glad you got the links. Good fortune on your presentations, and hope the Philippines makes a great impact above the rest of the continents. :)
At 10:03am on 11th July 2008, BG said…
Hi! Rob
I'm looking for IT ITES & BPO projects,we have come up with a descent infrastructure,with 180+ seater,near the new Bangalore International Airport.
We are ready and also can facilitate our client with customized services.
It would be great if you could help me with some companys' who are ready to avail our services.
Thanks
Brahmajit
brahmajit_ghosh@hotmail.com
At 7:11am on 11th July 2008, BG said…
Hi! Rob,I've a quick question. Can I see our members profile?
At 6:56pm on 10th July 2008, Joey Marcaida at www.focusservices.com said…
Rob, impressive site. Thanks for starting this. Your discussions and articles are insightful. More power.
At 8:54pm on 9th July 2008, RYAN ALMEIDA said…
Hi Rob , any clues as to where is the accessibility regarding processes (outbound) whith an online portal ?? Pls. reply ...

Thanks ,

Ryan ..
At 10:31pm on 6th July 2008, david stoker said…
Myself and 2 colleagues are looking for work in the philippines as we have recently been made redundant. We all have experience of working in Manila for Sitel on a major UK Mobile phone campaign. We have project/operational and quality skills, do you or do you know of anyone recruiting
At 11:22pm on 3rd July 2008, Maytri Infotech said…
HI ROB !!

Thanks for the invitation. you can always mail me at swat@maytri.net

Regards
Swatantra Verma

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